Can I upgrade my delivery method afterward?
Unfortunately, once your order has been paid and processed, we are unable to change your Shipping Method.
Do you ship to P.O. BOX or Parcel Lockers?
As we require a signature for all packages, we do not ship to P.O. BOX or Parcel Lockers. We only ship to valid residential or home address to which we can ship the order. DR ANNE-MARIE’S DERMAL CARE will not be liable for any lost orders should you request for your order to be delivered without any signature.
Any request for Authority to Leave without Signature will be at your own risk.
How to track my order?
To track and check the status of your order, please Click Here and enter the tracking number sent to your email. Please contact the delivery company to check on the status of your package.
What should I do if my order has not arrived?
To track and check the status of your order please click the link attached in the shipping confirmation email sent to your mailbox or visit Click Here and enter your tracking number. Tracking box can be found at the upper right hand corner of the page. We will notify you via email when your package is in transit and ready for delivery.
I entered the wrong address, what should I do?
The delivery address for an order must be a valid residential address – we do not ship to P.O. Box or Parcel Lockers. Unfortunately, the delivery address cannot be amended once the order has been paid.
In the event that the wrong address is indicated in the order, and the package is delivered, DR ANNE-MARIE’S DERMAL CARE will not be liable for any replacement or refund.
The delivery company will charge an additional cost for change of address for undelivered parcels with wrong/invalid address.
Will I get charged for a re-delivery?
There is no re-delivery option. If no one is avaialble to receive your package, the courier will provide you with a White Card to collect your package at the nearest post office, news agency or collection point.
Can I collect my order directly from DR ANNE-MARIE’S DERMAL CARE?
We don’t currently offer store pick-up at the moment. We’re working on it, though!